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Client Satisfaction Surveys:

This survey will take approximately 10 minutes to complete. We greatly appreciate your valuable time and feedback. We value your business and look forward to serving you in the future.
 
Client Company Name: *
Client Name:
*
Client Email Address:
*
Project Name:
*
Project Start Date:
 (mm/dd/yyyy)
Project End Date:  (mm/dd/yyyy)
 
1. Overall, how do you rate the service quality you have received from International IT Services, Ltd.?
Poor Fair Good Very Good Excellent
 
2. How do you rate our ability to meet your deadline?
Very Dissatisfied Dissatisfied Neither Satisfied nor Dissatisfied Satisfied Very Satisfied
 
3. How satisfied are you with the value of our services?
Very Dissatisfied Dissatisfied Neither Satisfied nor Dissatisfied Satisfied Very Satisfied
 
4. How satisfied are you with the service received from your account manager?
Very Dissatisfied Dissatisfied Neither Satisfied nor Dissatisfied Satisfied Very Satisfied
 
5. Do you plan to utilize International IT Services, Ltd. again?
Will not use IITS again Probably not use IITS again Neither likely nor unlikely Probably use IITS again Definitely use IITS again
 
6. Will you recommend International IT Services, Ltd. to a friend or business associate?
Will not recommend IITS Unlikely to recommend IITS Neither recommend for or against using IITS Recommend IITS Highly recommend IITS
 
7. How do you rate our performance relative to our competitors?
Much Worse Somewhat worse About the same Somewhat Better Much better
 
8.  Please list any of our employees who surpassed your expectations.
 
9.  Please list the three factors that you consider the most important to your purchase decision.
 
10.  Please provide any suggestions on how we can server you better.
 

Thank you for your feedback, it will help us serve you better in the future.