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Partners
 
Lifecycle Management | Risk Management
 
IITS partners with customers throughout the outsourcing process, in a structured and transparent process that proceeds in three phases - Discovery, Transition and Steady State Operations.
Lifecycle Management
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Discovery
Companies considering business process outsourcing need to look beyond the obvious cost arbitrage and address several enterprise-wide issues: What are the regulatory and operational risks? How do we ensure that there is no business disruption? What investments are needed in technology? How will the change be managed? Are we ready for the change?

Transition
IITS’s transition methodology is divided into three phases - planning, execution and parallel run - and managed through four tracks - program management, knowledge, operations and technology. This matrix ensures that processes are migrated rapidly and smoothly.

Steady State Operations

IITS has a robust governance structure to ensure that customers can monitor remote processes through online portals and through daily, weekly and monthly calls to ensure two-way communication to flag and manage issues. We have a structured escalation matrix and process for dispute resolution.
Contact us for more information.